How our Customers Can Improve Business with Feedback?

By: Les Fee
Friday, January 13, 2017

Leaving feedback after getting any service is important since it is basically about giving your opinion about a service, product or business. The same case applies when you get our funeral service or cremation service here at Fee & Sons Funeral Home & Crematorium. Your feedback is very important as it provides us insight that we can use to enhance our business and continue delivering excellent customer experience. Here are some of the ways that our clients can help our business grow with feedback.


1. It Helps Improve Our Services

While we offer the best funeral service and cremation service in Killam, Alberta, we know that we are not necessarily perfect and that there is always room for improvement. When you leave feedback after your experience with our funeral home, we are able to check and improve any specific area of our services that you highlight in your feedback. Hence, the feedback offers actionable information that we can use to develop better overall customer experience.


2. Great Way of Measuring Customer Satisfaction

By leaving feedback about your experiences with either our cremation service or funeral service, we can easily determine whether or not our services are meeting or exceeding customer expectations. It is important for us that we always keep our clients happy, especially during this challenging time of dealing with loss. The feedback you leave helps us to know that we are effectively doing our job, which will increase customer satisfaction, loyalty, and referrals.


3. Change to New Trends

It is only through listening to our clients that we can make proactive changes to our services so that we can continue being one of the leading funeral homes. The feedback you leave alerts us to any new trends that clients want to get with either our funeral service or cremation service. Through analyzing your feedback, we can take our services to the next level to ensure our engagement levels continue rising in a way that positively affects our customers.


4. Increase Online Reviews

More clients today looking for a cremation service or funeral service are searching for these services on the internet. When you leave customer feedback after receiving our services, you are increasing our online reviews and even helping other interested potential clients learn more information about our business. The review you leave gives another person a clear view of what they can expect from our professional services.


If you have any feedback to leave us here at Fee & Sons Funeral Home & Crematorium , you can contact us here or leave a detailed message on our website. 

Leave a comment
Please enter the numbers and letters you see in the image. Note that the case of the letters entered matters.


Please wait

Previous Posts

Online Grief Support Resources

Grief | ​ɡrēf/ | noun 1. deep sorrow, especially that caused by someone's death.    Overcoming Grief During times of loss, we can expect to experience a wide array of negative emoti...

The Advantages of Working With a Family-Owned Funeral Home

When it comes to choosing the right funeral home for you, a lot of factors come into play. We here at Fee & Sons Funeral Home think that the decision should never be made lightly and know that ...

Can I Have a Cremation and a Visitation?

One of the biggest questions that we get here at Fees & Sons Funeral Home and Crematorium is whether it is possible to have a visitation or wake prior to the cremation. Over the years havi...

How Does Proper Goal Setting Aid in the Grieving Process?

Before the loss of a loved one, goal setting is a part of our every day life. Each day, month or year we set ourselves up with practical goals that we would like to strive towards, and is an import...

How Does Compounded Grief Affect Our Coping Abilities?

In our lifetime, we must overcome many different forms of grief, that just seem to continue to pile up. But as they happen we may not have always been successful at moving forward from a previous i...

How is Grief Expressed Differently Between Men, Women, and Children?

Grief is a universal feeling that affects every member of the family. However, the way in which people deal with grief varies. There is no specific timeline for someone to move on from the dea...

Do Women Serve as Pall Bearers?

Pallbearers are the people who are intended to escort or carry the casket at the funeral. This practice is only accepted if there is a casket present during the memorial service, which simply means...

Coping with Grief Over the Holiday Season

When it comes to grieving, the holidays seem to be the most difficult time of the year. They are filled with memories, family and friend gatherings, and traditions that serve as a constant reminder...

Should Children Attend the Funeral?

When a loss of a loved one occurs in the family and there are small children involved, a decision needs to be considered if you will be bringing them to attend the funeral service. Of course, there...

Supporting a Friend Through the Grieving Process

You may be trying to figure out a helpful way to support your friend through this time of loss without doing or saying anything that may upset them. This is a sensitive time for your friend and the...